Each volume in the series is written by IAQ members, their collaborators, and invited experts. The books explore quality concepts, practices, successes, and challenges facing the 21st century and beyond. Each book focuses on bringing quality to humanity and expands from quality applications in the manufacturing and service industries to emphasizing and creating higher value for people and their quality of life with lesser use of resources. But more so, the books discuss humanity as the main stakeholder for quality. Beyond satisfying customers, quality initiatives must fulfill the needs of society, their country, and the planet and be sustainable. This book series is a partnership between IAQ and CRC Press/Taylor and Francis, includes research, case studies, practical applications, and concepts on a variety of subject areas all related to quality for humanity.
By David Menichelli, Glenn H. Mazur
March 24, 2025
This book presents a cutting-edge customer-centric design approach, equipping readers with specific tools to effectively analyze customer needs and develop top-tier designs while taking pricing and competition into account. The meticulously chosen tools, rigorously tested by the authors, are ...