1st Edition
Behavioural Skills for Effective Policing The Service Speaks
Behavioural skills are essential to effective policing practice and professional development, and are also embedded within the policing competency frameworks. As the police service looks to further redefine its role in the twenty-first century, this critical handbook covers the full range of these proficiencies, from building rapport, applying emotional intelligence, building empathy and resilience to diversity and difference, understanding ethics, and developing coaching and leadership skills.
Each chapter is written by a distinguished serving or former senior police leader and/or policing scholar, bringing together a wealth of experience and understanding and applying this knowledge in context through key case studies and examples. Suitable for serving police officers at all levels, as well as policing lecturers and students aspiring to join the police, this book encourages and enables a people-centred approach to policing that balances the debate that has given disproportionate credence to transactional skills at the expense of a more transformational approach.
Introduction
PART 1 POLICING WITH AUTHORITY
1 Inclusive UK policing: a personal perspective
Brian Langston
2 Building rapport
Peter Nicholas
PART 2 ORGANISATIONAL CULTURES
3 Building emotional buy-in
Will Kerr
4 A culture of coaching to support the next big leaps in policing
Serena Kennedy and Cameron Thomson
5 Leading effective teams
Dee Collins
6 Challenging conversations
Suzette Davenport
PART 3 OPERATIONAL LEARNING
7 Firearms: Emotional management
David Hartley
8 Wise policing: Soft skills and strong principles
Kate Moss and Ken Pease
9 Public order: conflict resolution
Jim McAllister and Ashley Kilgallon
PART 4 LEADING THE STRATEGIC NARRATIVE
10 Personal and organisational transformation
Mike Barton
11 Creating the climate
Peter Fahy
12 Ethics, values and standards
Judith K Gillespie
13 Developing a learning culture and environment
Julie Brierley
Biography
Mark Kilgallon works with individuals, teams, organisations, including the UK police
service, and strategic partnerships to help them deliver what is at the core of their
purpose. He is an Honorary Professor at Nottingham Trent University with academic
interests in formal and informal leadership, organisational cultures, and power
dynamics within teams.
Martin Wright is a former police officer and creator of the community safety initiative
‘Radio Links’. He is currently Managing Editor of the Oxford Journal of Policing, a
volunteer with Dyfed Powys Police and a Visiting Senior Research Fellow at Canterbury
Christ Church University.
