1st Edition
Travel Disruptions Impacts, Responses and Resilience
This timely and pivotal volume explores the nexus of a wide range of travel disruptions and their multifaceted implications on the global travel and tourism industry.
As the global travel and tourism industry struggles with an increasingly unpredictable landscape marked by natural disasters, health crises, geopolitical upheavals, and societal transformations, comprehensive insights and practical strategies are needed to help navigate these challenges. Comprising 13 specifically commissioned chapters authored by global experts in the field, this insightful and richly illustrated book therefore explores the interplay of unique factors influencing travel behaviour, policy responses, and the industry’s overall resilience. With a multidisciplinary focus and international case studies throughout, the book examines innovative strategies for building resilience, post-disruption recovery mechanisms, and crisis communication protocols, as well as exploring the various social, cultural, and ethical implications often linked with economic growth and cultural preservation. It provides a global understanding of the ever-evolving landscape of travel disruptions, the psychological nuances that tend to guide traveller choices and a comprehensive assessment of policy responses, governance strategies, and stakeholder collaborations that aim to strengthen resilience in the industry, thus helping to ensure sustainable growth in the future.
This book is a pivotal resource for academics, researchers, industry professionals, and policymakers concerned with the ever-evolving nature of travel and tourism, going beyond theoretical discourse.
Introduction: Exploring Travel Disruptions: Impacts, Responses, and Resilience
Emmet McLoughlin, Domhnall Melly and James Hanrahan
1. Exploring the Role of Heritage Conservation and Shared Social Identity in Tourism Resilience
Fatemeh Bagheri, Sarasadat Makian and Laleh Ramezani
2. Mapping the Impact of COVID-19 on Tourism: A Global Bibliometric Analysis
Danijela Boljat, Daniela Garbin Praničević and Ante Mandić
3. Destination Resilience through Stakeholder Collaboration in Destination Crisis Management
Christin Khardani
4. Tour Guides, Risk and Trust: An Analysis of Trustworthiness in Tour Guides during Travel Disruptions
Conor McTiernan, Ciara Quinlan, Ciarán Ó hAnnracháin and Aylin Poroy Arsoy
5. The Evolving Use of Generative AI in Travel Decision Intelligence through Periods of Disruption
Kathryn Hayat
6. How to Respond when the Sky Closes due to a Technical Issue? Navigating Air Travel Shutdowns: Effective Response Strategies to Technical Disruptions
Adam Jones, Elyssa Fanning and Geri Silverstone
7. Navigating Post-Pandemic Destination Marketing Communication: A Synthesis of Crisis Communication and Tourism Disaster Management Theories
Shweta Singh, Annmarie Nicely, Jonathon Day, Liping A. Cai and Xinran Lehto
8. Travel Disruptions in Travel Agencies: Impacts, Responses and Resilience
Sbusiso Mbuyane, Portia Pearl Siyanda Sifolo and Rosa Naudé-Potgieter
9. Understanding Resilience Concepts and Frameworks for the Tourism Sector
Vanda Maráková, Michał Żemła and Genka Rafailova
10. Conceptualising Multi-Stakeholder Resilience Building
Shameena Fernando and Neil Carr
11. Defining Resilience Capabilities in Travel Systems
Wong Ling Chai, Siao Fui Wong, Bee Lian Song, Tee Poh Kiong, Ying Ying Tiong and Lim Ming Fook
12. How DMO's Responded during COVID 19 Lockdowns and the Implications on Stakeholder Engagement
Andrew Higgins and Catherine McGuinn
13. Tourist Resilience from Geography: Proposals or Responses in Spanish Spa Tourism?
Aida Pinos-Navarrete
Biography
Emmet McLoughlin is a Senior Lecturer in Tourism and Events Management at Cardiff Metropolitan University. Dr McLoughlin is a member of the Welsh Centre for Tourism Research (WCTR) and a Fellow of the Higher Education Academy (UK). His research interests include destination and event management, leisure studies, and sociology. His current research is focused on destination resilience, leisure and biosecurity, and crisis management in the events sector.
Domhnall Melly is an Assistant Lecturer in Tourism in the Department of Marketing, Tourism, and Sport at ATU Sligo, Ireland. Domhnall engages in research across a wide range of current issues in the broader tourism industry, particularly concerning tourism and biosecurity, tourism sustainability, tourism policy and planning, and festival and event management.
James Hanrahan is a Lecturer in Tourism Management and a Member of the Sustainable Tourism Observatory (STORY) group at ATU Sligo, Ireland. His lines of research are mainly focused on planning for sustainable destination management as well as community participation in the tourism planning process. Current industry-funded research is focused on the drive tourism route "The Wild Atlantic Way" and the tourist’s use and adoption of Travel Apps and mobile devices.
